1. General policy
Refund eligibility depends on the service, purchase date, payment method, and reason for the request. Contact Guardix support promptly after discovering a billing or service issue.
2. Non-refundable items
Setup work, custom configurations, consumed resources, domain-related charges, completed development work, and services terminated for policy violations may be non-refundable.
3. Service issues
Before requesting a refund for a technical problem, customers should allow Guardix support a reasonable opportunity to investigate and correct the issue.
4. Payment disputes
Contact Guardix support before opening a payment dispute. Fraudulent or abusive disputes may result in account suspension and termination of active services.
5. Processing
Approved refunds are returned through the original payment method when possible. Processing time depends on the payment provider.